CANCELLATIONS OF PHYSICAL MERCHANDISE ORDERS Purchases not made from PlayStation Direct.Ģ. Products designated as “non-returnable” on the product description page, or marked as “As-is,” “Clearance” or “Close Out” or “Final Sale.” Subscription products (including PS Plus). Physical disc games with broken security seals or that appear to have been opened. The following items are not eligible for refunds unless the item is faulty (as determined by us) or is subject to a valid warranty claim (for those products subject to a written warranty), or unless the law otherwise requires: Items purchased from the PlayStation Store are subject to the PlayStation Store Cancellation Policy ( ). Note: PlayStation Direct is not the same as the PlayStation Store. Please be aware that you may have additional refund rights under applicable local law nothing in this Policy limits any such rights under local law. Please read below for important details concerning: ![]() This policy applies to purchases made from Sony Interactive Entertainment America Trading LLC (d/b/a PlayStation Direct) only. PLAYSTATION DIRECT RETURNS AND REFUND POLICY
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